POLICIES AT LINDY HOP SHOP
Because We Care
We founded Lindy Hop Shop with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
TERMS & CONDITIONS
What You Need to Know
This website is owned and operated by All Your Dance Needs Ltd
Registered office: 22 Bessingby Road, Ruislip, Middlesex, HA4 9BX.
Registered number: 3963986 in England and Wales.
We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
How your order is processed
After you have placed an online order with us, we will send a confirmation email of that order to your designated email address.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email or telephone as soon as possible, and refund where necessary.
All orders are subject to availability. Our confirmation of order acceptance is not a guarantee of delivery. If we are unable to deliver the goods ordered, we will tell you as quickly as possible and a full refund will be given.
If shoes are out of stock we will let you know by email.
Bleyer shoes can take up to 4-6 weeks, to come in, especially if the factory do not have them in stock. If your order is urgent please let us know. It is sometimes possible to pay a small additional fee to have them sent over faster.
Werner Kern shoes can take up to 12 weeks to be produced if not in stock. The reason they take so long is the company specialize in Ballroom shoes with suede soles but for Swing, Balboa or Charleston I prefer/recommend a leather sole which they make specially for us - hence the long time.
As soon as we receive the shoes we send them First Class Recorded Delivery for UK orders and AirMail for all other orders.
Shipping fees are automatically calculated based on the weight and destination of the order, as below.
0 kg - 1kg: £3
1kg - 2kg: £7
2kg - 3kg: £10
3kg and up: £12
World Zone 1 (inc Europe):
0 kg - 1kg: £10
1kg - 2kg: £15
2kg - 3kg: £18
3kg and up: £25
World Zone 2 (inc USA & Australia):
0 kg - 1kg: £10
1kg - 2kg: £15
2kg - 3kg: £20
3kg and up: £40
If you would like to arrange to collect your order from either The Lindy Hop Shop in Ruislip or a class/event and save the postage cost please select the correct option at time of purchase and email to arrange a suitable date/time.
Special orders are all colour combinations and shoe sizes that differ from the standard shoe colours and shoe sizes as shown on our web. Special orders can take up to ten weeks to arrive, are non-returnable and subject to a surcharge, please call for details.
All shoes will be non-patent unless specified.
Use of the Lindy Hop Shop Website
Ownership of rights
All rights, including copyright, in the text, graphics are owned by, or licensed to, Lindy Hop Shop.
You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents without prior permission from the Lindy Hop Shop.
Accuracy of content
We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.
Damage to your computer
Lindy Hop Shop make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.
Password and security
If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you. If you have reason to believe that this may have been compromised, please contact us immediately.
What You Need to Know
How we use your information
All Your Dance Needs Ltd (trading as Lindy Hop Shop and London Swing Dance Society) never make your personal details available to any other company for marketing purposes. All Your Dance Needs Ltd may hold your personal details in order to process your order and maintain your account for research purposes.
Use and storage of data
If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with. If you chose to have a delivery made to a third party address, then that will also be held on our records.
We do not electronically store any payment details. Once you have entered your payment details into the site we will only use them for the transaction they have been entered for.
If you have registered to join our mailing list you will receive email communications from SwingDanceUK, you can remove your email address from the list at any time by using the links in the emails that are sent to you, or by emailing us with the word 'remove' in the subject box. We will never make your personal details available to other companies for marketing purposes.
To prevent any unauthorised persons accessing your data, it is protected throughout the payment process.